Please contact customerservice@SCDProbiotics.com if you have questions about products and/or deliveries.
Shipping & Handling and Return Policies
We want you to be satisfied with every purchase you make with us. If you are dissatisfied with a product you ordered from us, we will exchange it or credit your account (excluding shipping charges) within 30 days of purchase. After 30 days you will have to pay for the replacement part and shipping. If you want us to refund your money, there is 20% restocking fee and you will be responsible for the shipping charges.
SCD Probiotics Mother Cultures™, All Seasons Indoor Composter® Kit products, SCD Herbal Probiotics®, SCD Essential Probiotics®, Xtra Immunity®, SCD Bio Ag®, SCD Bio Klean™, SCD SCD ScentGuard™, and SCD Bio LIvestock® products must be unopened.
For multiple shipping addresses, a separate shipping and handling charge will be charged based on the products ordered and the shipping addresses.
Shipping & Rates
Domestic Ground shipping is only available within the 48 continental states. Please allow 5-7 business days (excluding weekends and holidays) for Standard delivery within the 48 neighboring states. The rates for AK, HI, U.S. Territories, U.S. military installations, and Canada may be different. In effect, shipping rates will vary. SCD Probiotics® uses two different shipping carriers: USPS and FedEx. As such, you may select the delivery option that best suits your needs. SCD Probiotics may use alternate ground shipping methods for bulk items. If you have questions, please contact us at (913) 541-9299.
Delivery to international addresses is available. Shipping and handling charges for international orders will be calculated by one of our customer service representatives during our pre-specified business hours.
Free Shipping Over $60
SCD Probiotics offers free ground shipping in the continental United States on any order over $60 placed on scdprobiotics.com. Free shipping will automatically apply to qualifying orders; no code required. Free shipping does not apply to expedited shipping, including Overnight. Customers who wish to choose another shipping method may select that method at checkout and pay the provided amount. Alaska, Hawaii, and all International orders do not qualify for free shipping.
Gut Happy Money Back Guarantee
We want you to be 100% satisfied with your SCD Essential Probiotics purchase and experience. If for any reason you are not, please contact us at customerservice@scdprobiotics or call us toll free at 1 (855) 723-2100 and we will refund you your money
It's very helpful that the manufacturer will replace a part as opposed to requiring that a customer purchase a whole new kit.
Strainer is as stated--fits the Bokashi bucket. My husband dumped out the old one in the trash. Service was a quick as can be expected during Coronavirus.
Lost the old one I had, replacement is just what I needed and exactly like the old one.